Location: London (Aldgate)
Salary: Competitive: Around £25-30k, based on experience
Contract: Full-time Working with: Onboarding & Marketing Teams
Everyone deserves a job they love. Makers Academy re-trains people as software developers, then helps them find that job.
You deserve a job you love. We’ve got one for you.
We’re increasing the number of people in our Onboarding team - you’ll help us supporting the current admissions team to mentor potential students & convert applications into paying customers.
You’re creative yet detail-oriented and like getting things done. You’re collaborative yet autonomous and enjoy being given clear targets and the freedom to develop your own tactics. You’re obsessed with understanding your customers, playful in your attempts to deliver to their needs and a superbly empathetic communicator.
You want to be more than just a salesperson or a conversion bot: you love finding creative ways to sell products and services; you can see there’s a problem with digital skills education and you’re excited to form part of the solution; and you want a platform to accelerate your growth as a person and a professional.
You’ll have complete freedom to act in a way that you believe is the best for the company. You’ll have a genuine say in the way the business is run, and the environment in which you work. You’ll be encouraged to identify problems and solve them; and to seek out new opportunities and pursue them.
There are 3 types of work in this role (in prioritized order):
Reviewing, processing and managing all applications and enquiries to join Makers Academy as a student
Interviewing / calling and mentoring applicants through an ever changing Onboarding process
Planning & forecasting on how to grow the numbers of paying customers every 4 weeks
When doing (1), you’ll be:
One of the first points of contact at Makers Academy for the student and be able to answer any of their questions with confidence.
Be able to provide continuous support to everyone who is taking the journey with us to learn to code
Vetting applications and ensuring that the quality of people coming into our community is always increasing
When doing (2), you’ll be:
The friendly voice on the end of the phone to help any incoming enquiries
Reviewing some code (we’ll train you!) with applicants and understanding if they have the ‘Maker-mindset’
Helping our community make the most of what we have to offer
When doing (3), you’ll be:
Ensuring we’re collecting the right data at the right time
Co-ordinating with other teams across the business to ensure we’re going in the right direction
Looking forward and having projections that match the requirements from the business
Some other skills that would be nice to have:
You’ll be speaking and emailing a lot of people - having experience in this would be amazing.
There’s a lot of people trying to join our course - being super organised is a skill that’s your best friend
We use GrooveHQ, a CRM and a bunch of tech to help us be efficient - any experience in Customer Support wouldn’t go amiss
It would be great if you had at least some understanding of tech / tech education / the tech industry… But it’s not a dealbreaker.
When you’re not doing those things, you’ll be:
Working in a company that’s pushing the limits of self-management, experimenting with which company structure is best for the information age and beyond;
Growing as a person, by learning radical transparency, vulnerability, the growth mindset, emotional intelligence, 'non-violent communication', hard truths about yourself, and how to give and receive feedback honestly and productively;
Able to do yoga twice a week and guided meditation every day;
Playing all sorts of board games, card games, video games, table tennis and Nerf wars;
Working in the hammock, on the bean bags or sofa;
Surrounded by a diverse group of incredibly smart, motivated people, who all really care about doing the very best they can for our students, for our hiring partners and for each other.
We’re the best at what we do, according to our clients (both students and employers), our competitors (they all admit it), industry bodies, the press and the government. We can only get better by working with you.
Everyone should have a job they love. Including you.
Location: Our academy in Spitalfields, London.
Hours: Generally working the hours you need to get the job done
Holiday: Unlimited, paid.
Hierarchy: Makers Academy is a company built on trust, rather than fear (read more on our blog). This has variously been described as: self-management; teal; holacracy; and emergent hierarchy.
20 mins phone interview
Go through our standard Onboarding process
60 mins with two people from the Onboarding team
60 mins with the senior leaders, and a half day meeting the wider team (if successful at stage 2)
Offer & references
About Makers Academy
Makers Academy is Europe’s leading coding bootcamp. We believe technical education is broken and we want to change that. We help complete beginners to learn the basics of software development and find their first job as junior programmers in world-class companies. We also help companies to attract and select our developers.
Launched in February 2013, Makers Academy has graduated more than 850 students, who have gone on to join leading software companies including ThoughtWorks, Lyst, BSkyB, M&S, the Ministry of Justice, Deloitte Digital, TechStars, CompareTheMarket, Financial Times and many more (see our website for employers). Our ambition is to help as many people as possible to start a new career in software development, whilst providing companies with an incredible talent pipeline.